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Welcome to Lifting Up: Lessons From Verizon Women Leaders. In each episode of this special series, we celebrate a Verizon role model. We hear their success stories and glean wisdom from the ups, downs and detours of their journey. By amplifying diverse voices, we discover the unique superpowers that each one of us brings to the table, and gain tools to achieve personal and professional fulfillment - whatever form that takes.

Jun 30, 2021

Lily Yu is the Lead Counsel for Customer Experience & Strategy at Verizon. From leading a news room to being on the cutting edge with AI initiatives, Lily knows about delivering under high pressure situations. But she also has been on the vanguard of leading with empathy and love, long before today's influencers brought those approaches in vogue. In this episode, Lily reflects on her decision to pivot to law, the new opportunities and challenges she experienced while working at the intersection of law and technology at Verizon, and her love of learning. Lily shares the wisdom she gained throughout her journey of being intentional about work-life balance, trusting the process, and the everlasting impact of kindness.